Need help?
Frequently Asked Questions
No, currently we are offering delivery within India at almost every pin code. However, if we plan to expand our delivery facility at a global level, we will notify you accordingly.
Orders are usually processed within 24-48 hours and delivered within 3-7 working days, depending on your location.
Upon placing an order on our website, you get a tracking ID with your invoice. You can use that ID to see your order status by visiting the official delivery website or navigating to the order tracking section after logging in to your panel at the Alvaro Castagnino site.
Yes, you can effortlessly cancel or amend your order. Read more about our cancellation and refund policy HERE.
Yes, we offer easy returns or exchanges in case of manufacturing defects or incorrect products received. Please refer to our return & exchange policy for detailed information.
You should wait for the given timeframe for the order to be delivered. However, if that exceeds and you still haven’t received your package, you can consult our customer care team to speed up the process.
We pay full attention to processing the right order with the requested item(s). However, in case of a damaged or incorrect product received, you can immediately contact our customer support team.
We offer hassle-free purchasing facilities with easy payment options. You can make payment via UPI, credit card, debit card, and internet banking.
You can regularly visit our website or subscribe to our mailing list to stay updated about our new offers and product launches.
You can reach us via email, phone, or social media channels. Our support team is happy to help with orders, gifting queries, or product guidance.
Yes, absolutely. Alvaro Castagnino is widely chosen for festive gifting, weddings, birthdays, anniversaries, and corporate gifting. Many of our products come in elegant packaging, making them gift-ready.
We make every effort to display products as accurately as possible. However, slight color variations may occur due to screen settings or lighting during photography.
Yes, we specialize in corporate and bulk orders. We also offer customized gift sets based on your requirements. For bulk or corporate inquiries, please contact us directly through our support channel.
Yes, we offer customization and personalized products based on your unique requirements. Please contact our sales team to discuss your tailored requirements.
